Saturday, September 28, 2013

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Once upon a crime, in a land not so very far away,
lived a big bad national bank, by the name of
Wells Fargo


One day, the Business Accounts Manager at the big bad national bank, decided to break the law, and open a pair of DBA - Business Checking Accounts, in violation of Federal requirements, 
as a favor to one of his friends.
He assumed that his friend would do the job he was contracted to do, 
and because the account holder lived out of state, he also assumed that he 
would never get caught. 


He was wrong

Unfortunately, the Business Accounts Manager's friend not only FAILED to do the job he was
contracted to do, he also misappropriated tens of thousands of dollars from the accounts,
in phony charges to the account holder.

When the account holder discovered the big bad national bank's crime, 
he filed a complaint with two Government agencies, in the hopes of finding some justice.
Sadly, as big bad national banks will do, 
they lied to BOTH agencies, in an attempt to keep from being found out.


The first Government agency, the Consumer Financial Protection Bureau,
was deceived by the big bad national bank.

The second Government agency, the Office of the Comptroller of the Currency,
was flat out lied to by the big bad national bank, but accepted their lies as the absolute truth. 

The big bad national bank did everything possible to keep from taking responsibility for this crime.

They failed... Miserably.



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In the end, the big bad national bank was so confident in the lies they had told, in their attempt to cover-up this crime, that they had the audacity to declare that the case had been closed, without ever addressing the topic of the complaint, or. answering for their crime....


In their closing letter to the account holder, and the Office of the Comptroller of the Currency, the big bad national bank asked that he contact them at their National Business Banking Center, with any questions he might have....


Since the big bad national bank FAILED to address any part of the account holder’s complaint, he took them up on their offer, and faxed Wells Fargo a list of the unanswered questions he still had . . .

And while this might sound like the beginning of  The End . . .



 It’s not
After faxing his list of unanswered questions to  Ms. Magdenalles at 
Wells Fargo Bank’s Executive Offices, on September 23, as they requested, 
a follow-up phone call was made to ensure that Ms. Magdenalles understood that the account holder expected Wells Fargo's response to be in writing, and not by a phone call that could not be verified later.

He also wanted to lock Wells Fargo into an expected timeframe for their response, for which, Ms. Magdenalles indicated the early part of the following week. 



On Thursday, October 3, 2013, 
The account holder again contacted Ms. Magdenalles at Wells Fargo's Executive Offices, 
to ask why he had not received their response as promised.

After placing him on hold for several minutes, Ms. Magdenalles came back on the line,
and informed the account holder that she had forwarded his questions to the
Wells Fargo
  Senior Correspondence Specialist
Remember Senior Correspondence Specialist's,  D and  Sharon Green from earlier in this story? 
They're the ones who have different names and job titles, but share the same signature, (because they are the same person).
They are also the ones who supplied false information and lied to the CFPB and the OCC about the facts in this case.
Any guesses on how truthful D. and/or Sharon Green are likely to be when answering my questions?



In their most egregious display of negligence to date:

Elda Magdenalles and Wells Fargo's Executive Office, decided that it would be appropriate to forward the account holders list of unanswered questions, to the Wells Fargo Employee, who had already lied and misrepresented the facts in this matter, to two government agencies, with the unimaginable expectation that she would provide honest and truthful answers this time. 
. . . She did not 


OOctober 7, 2013, the account holder received a letter from senior correspondence specialist, D. Green, stating that Wells Fargo had previously answered my questions, through the two government agencies he had filed his complaints with. 

To be clear, Wells Fargo has never answered the questions of:

 Why they opened business accounts without obtaining any of the federally required supporting documentation
OR
Why they allowed the accounts to stay open for four years without ever notifying the primary account holder.

The answer they gave to the CFPB pertained to a single account, that was opened 4-years after the 2-accounts in question were opened.


When I pointed this out, 

Wells Fargo omitted that information from their answer to the OCC and instead claimed that their records show that they had obtained my signature at account creation, which they now have on file for the accounts in question.
a relative impossibility, considering that I had been out of the state for over a month when the accounts were opened on December 8, 2005. 

If Wells Fargo had indeed had my signature on file as they claim, they would have had absolutely no reason for refusing to open replacements for the accounts on December 3, 2009.


To view the overwhelming amount of video and document evidence in this case, please visit the wells fargo bank fraud site, by clicking the link at the 
bottom of this page.


And at the end of it all... we’ll just see. who lives


Happily Ever After


Visit the Wells Fargo Bank Fraud Page